Delivery and Return Policy

At NEW OLDIES, we aim to provide our customers with a safe and hassle-free shopping experience. Our delivery and return processes are organized according to the following principles:

Delivery Policy

• Delivery Time: Ordered products are shipped within 7-30 business days, depending on the production and preparation process.
• Shipping Tracking: You will receive tracking information when your order is shipped. You can check your order status on our website.
• Delivery Areas: We deliver throughout Turkey. For international shipments, please contact us.
• Shipping Costs: Shipping costs may vary depending on the order total and delivery region. This information is specified on the payment page.
• Damaged Products: We kindly ask you to inspect the product upon delivery. In case of a damaged product, you should have the courier prepare a report and contact us.

Return Policy

• Return Period: You can request a return within 14 days of receiving the product.

Return Conditions:

The product to be returned must be unused, in its original packaging, and complete.

Returns are not accepted for custom-made and specially designed products.

Return Process:

• You can initiate your return request via our website or by contacting our customer service.
• Return shipping costs are covered by the customer, but in the case of defective or damaged products, these costs are covered by us.
• Refund: Once your return request is approved, your payment will be refunded to you within 7 business days using the same payment method.

Exchange

Please contact our customer service for product exchanges. Exchange conditions may vary depending on the product type.

Contact

For questions about delivery and return processes, you can contact us:

Email: [email protected]

Phone: +90 531 335 52 42

We strive to provide you with the best service. Our delivery and return conditions are established in accordance with legal regulations and customer satisfaction.